Phone: 844-252-4200

The Best Prices for Blinds Online


Frequently Asked Questions

Prior to Placing Your Order:

Are the Best Blinds prices competitive?
Do you offer free samples?
Will I be charged sales tax?
Are there any shipping fees?
Do you ship to Alaska, Hawaii, etc?
How long before I receive my order?

When Placing Your Order:

How do I measure my windows?
What do you mean by inside or outside mount?
Is there a minimum window depth for an inside mount?
What does the term color-coordinated mean?
What installation hardware comes with my order?
Do screws or fasteners come with my order?
Will my credit card be charged when I place my order?
Will you sell or give away my personal information?
Will I receive an order confirmation?

Once Your Order Has Been Placed:

How do I contact Customer Service?
Can I change or cancel my order?
How do I check order status or tracking?
Do installation instructions come with my order?
What if my order is damaged during shipping?
What if my order is made incorrectly?

Warranty, Service & Care:

Is there a warranty included with your products?
What if I need repairs?
How do I clean and care for my window treatments?

Installation Services:

Do you recommend any blind installation companies?
What if I'm using a local blinds installer?

Replacement Parts:

Do you offer parts for items I purchased elsewhere?


PRIOR TO PLACING YOUR ORDER:


Are the Best Blinds prices competitive?
Always, every day. Our prices will stand up to those of any and all of our competitors. We constantly monitor the competition to assure you always get the BEST prices available online.

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Do you offer free samples?
Yes. You can order up to 10 sample swatches absolutely free. We strongly recommend that you request samples when a specific color is required. Samples may be ordered by clicking on the "Request Free Sample" link below the color swatches on each product page.

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Will I be charged sales tax?

BestBlinds.com is a Florida based company and required to collect 6.5% sales tax on all orders shipped within Florida. No sales tax is collected on orders shipped outside the state of Florida.

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Are there any shipping fees?
Shipping is free via FEDEX and/or UPS (items less than 96" in width) within the contiguous United States.

All other items will be shipped via Ground Motor Freight.

OVERSIZE SHIPPING
Any blinds or shades over 96 inches in width incurs a flat fee of $ 65.

PLEASE NOTE: While most deliveries can be made to your front door, should you live in a subdivision where semi trucks are prohibited, the carrier will contact you to arrange for order pick up.

Most carriers will unload your order off the truck, but not carry them into your home or office. Some carriers will not unload your order off the truck. Therefore, someone capable of accepting and unloading the order will need to be present.

SIGNATURE REQUIRED
If you desire a signature to be required upon delivery, please be sure to note that on the order form, or inform our customer service representative when placing your order. Unless a 'Signature Required' request is made, items generally ship as 'Signature NOT Required'.

MULTIPLE SHIPMENTS
Should your order include items made at more than one factory, it will be sent in multiple shipments.

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Do you ship to Alaska, Hawaii, etc?
Sorry, not at this time.

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How long before I receive my order?

Turn around time varies depending on the product ordered, and your location in relation to that of the manufacturing plant. Approximate production and shipping times are listed on each individual product page. If we are informed that a product is on backorder and it will delay your order, we will contact you immediately. Once the order ships, the travel time is determined by your location.

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WHEN PLACING YOUR ORDER:


How do I measure my windows?
It's easy. Just follow our simple measuring guide.

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What do you mean by inside or outside mount?
INSIDE MOUNTS hang completely inside the recessed area of the window's opening when sufficient window depth is available. Inside Mounts, the most common way of hanging blinds provides a neat, clean look.

OUTSIDE MOUNTS hang outside the window opening, above and beyond the opening. Usually, due to insufficient opening depth, outside mounts may also be the only option because a handle or other obstruction prohibits the mount to be made inside the opening. Some situations allow for outside mounting on wood trim or casing. Outside Mounts are also used to make a window appear larger or to hide an unattractive window or casing.

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Is a minimum window depth required for an inside mount?
Yes. The minimum window opening depth for an inside mount varies from product to product. All depth requirements are listed on the specifications tab on each product page.

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What does the term color-coordinated mean?
Color Coordinated coverings using components similar in color but, not always exact in color, are common to all manufacturers. Exact color matches of secondary parts such as tassels, strings or other parts of a covering with the primary color are rarely possible. The color choices offered for the primary components, slats, louvers, fabrics, and so forth, are far too extensive, and change too frequently to always have exact color matches. Designer selected, color-coordinated components assure you that all our coverings provide the desired look. Should you have specific color concerns, please call our Customer Service department.

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What installation hardware comes with my order?
All mounting brackets necessary to install your window treatments are included with every order.

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Do screws or fasteners come with my order?
Most manufacturers do not include any screws or fasteners with orders. It's not feasible to include the screws or fasteners required for every possible application, due to the variety of mounting surfaces, such as concrete, wood, steel, etc. Therefore it may be necessary to shop your local hardware store for the specific fasteners required for the surface you are mounting to.

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Will my credit card be charged when I place my order?
As the vast majority of our window treatments are made to order, it is necessary to charge the full amount of your order on your credit card when the order is placed.

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Will you sell or give away my personal information?
We will never sell or give away any of your personal information. All of the information that you give us such as your name, address, phone numbers and email addresses are used only for processing your order and contacting you when needed. We will not release this information to any 3rd party.

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Will I receive an order confirmation?
Order confirmations are emailed once your order has been placed. Should you not possess an active email address, or have not received your confirmation within an hour of placing your order, please contact Customer Service. Once placed, you have 24 hours to make any changes or corrections. Once production begins, orders cannot be changed.

Shipping information will be emailed to the address submitted previously, once the order leaves the manufacturing facility.

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ONCE YOUR ORDER HAS BEEN PLACED:


How do I contact Customer Service?
You can reach our Customer Service Department at the phone number at the top of this page.

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Can I change or cancel my order?
Order Changes Policy:
With most products, you have up to 24 hours after the order is placed to make changes. Once that period has passed it's normal for production to have begun. Any changes after the 24 hour period may incur an additional fee. However, if your window coverings have been completed they usually can't be changed. Please review your "Order Confirmation Email immediately upon receipt to avoid any problems.

Cancellation/Return Policy:
Since ALL products purchased through BestBlinds.com are custom-made, specifically for your window sizes, they can not be resold in the normal course of business. However, we do offer a couple of exceptions to this rule. See below:

100% Satisfaction Guarantee: Please review the limitations of our Satisfaction Guarantee HERE.

BESTFIT Guarantee: Please review the limitations of our BESTFIT Guarantee HERE.

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How do I check order status of tracking?
Simply call our Customer Service Department or email us at sales@BestBlinds.com

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Do installation instructions come with my order?
Detailed installation instructions can be found under the "Help Center" tab at the top of this page. Instructions may be included with some orders but if not, please refer to our online instructions.

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SAVE ALL BOXES, CARTONS AND WRAPPINGS UNTIL YOUR WINDOW COVERINGS ARE INSTALLED AND OPERATING PROPERLY, AS THEY WILL BE NEEDED IN THE EVENT RETURNS ARE REQUIRED!


What if my order is damaged during shipping?
UPON DELIVERY - INSPECT YOUR MERCHANDISE:
Immediately upon receipt, for any damage that may have occurred during shipping.

Any damage due to shipping will be addressed but, these IMPORTANT steps need to be followed:


For orders shipped via a Ground Freight Company other than UPS or FEDEX you must:

1) Inspect the packaging for damage during delivery, inform the driver if the damage is found, and have it noted on your copy of the bill of lading;

2) Save all packaging;

3) Notify us by phone or mail within two business days of receipt. Any items damaged in shipping will be repaired or replaced at no charge.


For orders shipped via UPS or FEDEX: If damage is discovered after the packaging has been opened, you must:

1) Save all packaging;

2) Notify us by phone or email within two business day of receipt. Any items damaged in shipping will be repaired or replaced at no charge.


EXTREMELY IMPORTANT!
For shipments via a Ground Freight Company - Failure to: 1) Have the driver note any visible damage to packaging on your copy of the "Bill of Lading"; 2) Save the packaging; 3) Notify BestBlinds.com of this damage within two business days may result in charges for product repair or replacement.

For shipments via UPS or FEDEX - Failure to: 1) Save all packaging; 2) Notify BestBlinds.com of this damage within two business days may result in charges for product repair or replacement.


For merchandise made incorrectly
Upon receipt, inspect you order. Should any item(s) have been made incorrectly, you need to notify us by phone or email within two business days. Any incorrect items will be repaired or replaced at no charge.

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What if my order is made incorrectly?
Upon receipt, inspect you order. Should any item(s) have been made incorrectly, you need to notify us by phone or email within two business days. Any incorrect items will be repaired or replaced at no charge.

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WARRANTY, SERVICE & CARE:


Is there a warranty included with your products?
A manufacturer's limited warranty is included with all of our window treatments unless a request was made that they be made in a manner contrary to the manufacturers recommendations. Complete warranty information, for each type of window treatment, is listed on their respective product page.

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What if I need repairs?
Please call Customer Service and we will assist you in determining whether the item can be repaired or must be replaced. If the problem is minor, one of our experienced staff may be able to direct you, step by step, in solving your problem. If the problem is repairable, yet requires factory attention, we'll assist you in returning the item to the factory. We'll also quote you on any applicable repair charges. Should the problem be determined a product defect, the repair will be made at no charge.

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How do I clean and care for my window treatments?
General cleaning such as vacuuming, feather dusting or wiping with a damp cloth is all that is usually needed. You may also refer to your local yellow pages for professional blind cleaning companies that offer in-home cleaning.

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INSTALLATION SERVICES:


Do you recommend any blind installation companies?
No, not at this time.

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What if I'm using a local blinds installer?
When using a local installer it may be best to wait until you have all your blinds, and you have inspected them before scheduling your installation. Many installers have a minimum or trip charge. To avoid additional expense on your part, we recommend that you open your packages, making sure all necessary hardware is present, and that no damage occurred during shipping. In any event, BestBlinds.com disclaims any responsibility for additional installer charges due to missing or damaged products.

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REPLACEMENT PARTS:


Do you offer parts for items I purchased elsewhere?
BlindsParts.com is a website that sells parts for blinds and shades. Another option for parts to fix your blinds are FixMyBlinds.com. We only have access to parts for our existing clients and their orders.

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